Delivery & Returns
Thanks for shopping with MilitaryMart.co.uk.
Delivery
UK Delivery
For UK mainland orders we use Royal Mail or Parcelforce, depending on the size and weight of your order. We may change carrier at any time based on service availability and destination.
- Same-day dispatch: Most orders placed before 1pm on a working day are dispatched the same day.
- Express delivery: Your order is prioritised and usually arrives the next working day.
- Saturday and timed delivery: Available on request. Please contact us for a price.
International Delivery
International orders are mainly sent with FedEx.
| Destination | Typical delivery time |
|---|---|
| USA and Canada | Usually delivered within 2–5 days |
| Europe | Usually delivered within 3–7 days. Your parcel may be handed to a local carrier in your country for final delivery. |
| Rest of the world | We work with all the major carriers and choose the best service for your destination. |
Please note: International orders may be subject to import duty and/or VAT charged by the destination country. These charges are the responsibility of the customer.
If you can't get an automatic shipping quote at checkout, please contact us and we'll give you a quote.
Returns
Not completely happy with your purchase? We're here to help.
Eligibility
Items must be returned and received by us within 30 days of your original order. To be eligible, items must be unused and in the same condition you received them, in their original packaging where applicable.
How to Return
- Head to our returns portal and enter your order number and email address to create your Royal Mail return label.
- Please include your proof of purchase (or a copy) in the parcel, along with any relevant notes.
Items over 20kg: If your item(s) weigh over 20kg, please contact us with your order number and we will arrange the return for you.
A £3.99 return fee applies, which is deducted from your refund. There is no charge to return exchanges or damaged/faulty items.
If you'd prefer to send your return using your own courier, please post it to:
Military Mart Returns
Unit 5 Ringtail Road
Burscough
Ormskirk
Lancashire
L40 8JY
We're unable to offer an international returns service. Customers outside the UK will need to arrange their own return.
Refunds and Exchanges
Once your return arrives, we'll inspect it and let you know it's been received, along with the status of your refund or exchange.
Approved refunds are made to your original payment method. Please allow up to 7 days for the credit to appear, depending on your card provider.
Questions?
If you need any help with a return, please contact us.
